General terms and conditions of sale

CONSUMER CUSTOMER

Article 1 – GENERAL PROVISIONS – SCOPE OF APPLICATION

1.1 These General Terms and Conditions of Sale (“the GTC”) determine the rights and obligations of the parties in the context of the online sale of Products offered by the company Rior Design (“the Company”).

1.2 Any order placed on the website riordesign.fr implies prior and unreserved acceptance of these General Terms and Conditions of Sale, which are governed by French law. These General Terms and Conditions of Sale therefore form an integral part of the contract between the Customer and the Company. They are fully enforceable against the Customer, who declares having read and accepted them, without restriction or reservation, before placing the order.

1.3 These General Terms and Conditions apply to any Order placed by a natural person of legal age acting as a consumer. The Customer therefore certifies that they are a natural person over 18 years of age, acting for purposes outside their trade, business, craft, profession, or agricultural activity. They acknowledge having the full legal capacity to enter into a contract when placing an Order and undertake to provide truthful information regarding their identity.

1.4 EXCLUSION: Persons acting in a professional capacity are expressly excluded from the scope of these General Terms and Conditions, i.e. natural or legal persons, public or private, who act for purposes within the framework of their commercial, industrial, craft, professional or agricultural activity, including if they act in the name of or on behalf of another professional.

Professionals wishing to place an order with the Company are invited to contact us directly.

1.5 The General Terms and Conditions applicable to each Order are those in effect on the date of payment (or the first payment in the case of multiple payments) of the order. The Company reserves the right to modify them at any time by publishing a new version on its website. These General Terms and Conditions are available on the Company's website at the following address: riordesign.fr and can be downloaded in PDF format.

Article 2 – CONCLUSION OF THE ONLINE CONTRACT

2.1. Order Placement Process

To purchase one or more Products on the website, the Customer selects each Product and adds it to their cart. Once their selection is complete, they must confirm their cart to proceed to the Order (first click).

At this stage, the Client is redirected to a page containing:

A summary of the selected products, their corresponding prices, delivery terms and costs is displayed. It is then up to the customer to check and, if necessary, correct the contents of their shopping cart.

These Terms and Conditions apply. It is the customer's responsibility to read them carefully before confirming the entire Order.

This validation of the Order after verification of the basket and reading of the Terms and Conditions (2nd click) constitutes conclusion of the Contract and the Customer acknowledges that the 2nd click entails an obligation to pay on his part.

The customer is then redirected to the payment page. They can choose between the different payment methods offered and proceed to pay for their order.

After validating their order and making payment, the customer receives a confirmation message from the company at the email address they provided when creating their account. This message contains the following information in PDF format:

A summary of his order (selected products, prices, delivery terms and costs);

The identification specifies the company Rior Design and its activity;

The Order number;

The terms, conditions and withdrawal form;

These Terms and Conditions are available in PDF format.

If the Order confirmation is not received, the Customer is advised to contact the Company via the contact form on the website.

The Customer then receives a purchase invoice transmitted electronically, which the Customer expressly accepts.

The Customer is strongly advised to keep this confirmation message and the purchase invoice which is also sent to them electronically since these documents can be produced as proof of the Contract.

2.2 Cases of refusal to validate the Order by the Company

The Company reserves the right to refuse your Order for any legitimate reason, including, for example:

Order not in accordance with the terms and conditions;

Quantities ordered not corresponding to normal use by a consumer customer;

Non-payment of a previous order or ongoing dispute concerning a previous order;

Suspicion of fraud on the Order (supported by a body of concordant evidence).

Article 3 - PRODUCT SPECIFICATIONS AND AVAILABILITY

3.1 Product Specifications

The essential characteristics of the goods and their respective prices are made available to the Customer on the Company's websites, as well as, where applicable, information on the use of the product.

While the Company takes reasonable care to ensure the accuracy of the Specifications, these Specifications, with certain exceptions such as pricing information, are provided by the Company's suppliers. Accordingly, the Company accepts no liability for any errors that may be contained in the Specifications.

The Specifications are presented in detail and in French. The Parties agree that illustrations, videos, or photos of the Products offered for sale are not contractually binding. The validity period of the Product offers and their prices are specified on the Company's websites.

3.2 Product Availability

Product offers are valid while stocks last with our suppliers. Product availability is normally indicated on the specific product page.

However, since the Company does not reserve stock (except in the specific case of Products marked as pre-order on the Product sheet), adding a Product to the basket does not guarantee the absolute availability of the Product or its price.

In the event that a Product becomes unavailable after the Customer's Order has been validated, the Company will inform the Customer immediately by email. The Order will be automatically cancelled and the Company will refund the price of the Product initially ordered, as well as any sums paid in connection with the Order.

However, if the Order contains other Products besides the one that has become unavailable, these will be delivered to the Customer and the delivery costs will not be refunded.

Article 4 – PRODUCT PRICES

4.1 Reference prices indicated on the websites

The reference price for Products offered on the website is the price recommended by the brand, manufacturer, or their official representative. If no such price is available, it is a price determined based on the prices at which the Product is commonly sold by a range of retailers. This price is updated as soon as the brand, manufacturer, or their official representative communicates a new recommended price for the Product or as soon as the price charged by the range of retailers changes.

4.2 Modification of prices shown on the websites

Product prices are listed on the product description pages. Prices are exclusive of tax, customs duties, and shipping costs. The Company reserves the right to change product prices at any time, in accordance with applicable law.

The Products ordered will be invoiced based on the price in effect on the site at the time the Order is validated.

4.3 Product Prices

Since many products are imported from outside the European Union at the request of customers, the prices of products sold through the websites are indicated in Euros excluding taxes (excluding VAT and customs duties) unless otherwise stated. These prices are clearly specified on the product description pages. They are also indicated in Euros excluding taxes (excluding VAT and customs duties), unless otherwise stated, on the order page, and do not include any specific shipping costs.

The prices of the Products do not include import VAT, import taxes or customs duties, which must be paid in addition and will be entirely at the Client's expense, who is liable for these taxes as the recipient of the Product.

The prices of the Product(s) do not include the costs of packaging, conditioning, shipping, transport, insurance and delivery of the Product(s) to the delivery address.

Article 5 – PAYMENT OF PRODUCT PRICES

5.1 Time of payment

Payment of the full price of the Order must be made immediately after the Order is validated.

The Company may, in exceptional circumstances, grant payment in installments, particularly with regard to the amount due and its knowledge of the Client in question. However, the Company is under no obligation to grant such payment terms. In specific circumstances, the Client may request this by contacting the Company's Customer Service at the following address: info@riordesign.com

5.2 Payment Methods

To pay for their order, the customer can choose between different payment methods:

Payment by bank card:

Only bank cards issued by a bank located in France or international bank cards (Visa, MasterCard, American Express, and Maestro) are accepted. The Customer guarantees to the Company that they have the necessary authorization to pay with the bank card used. They expressly acknowledge that the commitment to pay by card is irrevocable and that providing their bank card number constitutes authorization to debit their account for the total amount corresponding to the Products ordered. The amount will be debited upon validation of the Order.

Credit card payments are made via a secure payment platform and the credit card information provided benefits from SSL encryption.

Payment via PayPal

Payment via Paypal is accepted up to a limit of €1,000.

It is emphasized that in the event of recourse to this payment method, the General Terms and Conditions of Use of Paypal, which are available on their website, are in addition to these General Terms and Conditions.

Payment by vouchers and/or promotional codes

Vouchers and/or promotional codes issued by the Company may be used to pay for all or part of the Order. These vouchers and/or promotional codes are valid for one use only. In the event of any attempt to fraudulently use vouchers and/or promotional codes, the Company may cancel the Order outright.

In general, in the event of refusal of payment authorization by officially accredited bodies or in the event of non-payment of the Order, the Company reserves the right to suspend and/or cancel said Order.

The Company reserves the right to suspend any of the payment methods at any time, in particular in the event that a payment service provider no longer offers the service used or in the event of a dispute with a Customer concerning a previous Order.

The Company reserves the right to implement an order verification procedure to ensure that no one uses another person's bank details without their knowledge. As part of this verification, the Customer may be asked to send the Company, by email or post, a copy of their identity document, proof of address, and a copy of the bank card used for payment. Specific instructions regarding the exact information required (to protect the confidentiality of their data) will be provided to the Customer if verification is necessary. The order will only be validated after receipt and verification of the documents sent.

Article 6 - DELIVERY – CUSTOMS CLEARANCE – RECEIPT

6.1 Delivery

Before the order is confirmed, the Company provides the Customer with information regarding the different delivery options and their respective prices. Following the Customer's selection of a delivery method, the Company provides an estimated delivery time.

The Company will make every effort to ensure that the Product(s) are delivered no later than the scheduled delivery date. In the event of any difficulty, the Company undertakes to contact the Customer promptly to inform them and work with them to find a suitable solution.

Air transport, shipping and/or delivery of the Product(s) will be entirely at the Client's expense ("Delivery Costs"). These delivery costs are included in the final price charged to the Client at the time of the Order.

Depending on the delivery method chosen by the Customer, delivery will be made either to the address provided by the Customer or, if applicable, to a collection point selected by the Customer from the list of available locations. It is therefore the Customer's responsibility to carefully verify the delivery information provided, as they remain solely liable in the event of a delivery failure due to incomplete or incorrect information.

6.1. Reception

Upon receipt of the Product, the Customer agrees to verify that the Product is complete and undamaged.

If a defect is detected, the Customer must contact the Company's Customer Service within three business days (excluding public holidays) of receiving the Product. Any claim submitted after this deadline cannot be processed.

Article 7 – WITHDRAWAL

7.1 Principle and time limit

The Customer has the right to withdraw from the contract, without giving any reason, within thirty (30) calendar days from the date of receipt of their Order. In the case of an Order for several Products, the withdrawal period begins upon receipt of the last Product.

If the right of withdrawal is exercised within the aforementioned period, the price of the purchased Product(s) and the shipping costs will be refunded, with the return shipping costs remaining the responsibility of the Customer.

7.2 Exclusions

In accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for the following contracts:

Supply of goods or services whose price depends on fluctuations in the financial market which are beyond the control of the professional and which may occur during the withdrawal period;

Supply of goods made to the consumer's specifications or clearly personalized;

Supply of goods liable to deteriorate or expire rapidly;

Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

Supply of goods which, after delivery, are, by their nature, inseparably mixed with other articles;

Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the professional;

Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;

The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

Supply of a newspaper, periodical or magazine, except for subscription contracts for such publications;

Concluded during a public auction;

7.3 Procedures for exercising the right of withdrawal

To exercise his right of withdrawal, the Customer must inform the Company of his intention to withdraw either by filling in the standard form, a model of which is shown below, or by sending an unambiguous statement expressing his intention to withdraw within the 30-day period mentioned above.

Standard withdrawal form template:

To: Rior Design Company, Customer Service, Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland

I, the undersigned ______, hereby notify you of my withdrawal from the contract for the sale of the Product below:

Product Name:

Order and receipt date:

Order number:

Withdrawal request tracking number:

Client Name:

Customer Address:

Customer Signature: (only if this form is submitted on paper)

Date :

This form must be sent to the Company at one of the following addresses:

For paper submissions, please contact Rior Design, riordesign.fr, Customer Service

Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland

For electronic submissions, please use the following address: info@riordesign.com

The Customer has 30 days from the date of sending the notification of their withdrawal to return the Product to the Company in its original packaging, with the return costs being borne exclusively by the Customer.

Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to allow for resale by the Company. If Products are received opened, used, incomplete, damaged, or soiled, the Company will not issue a refund and may even, if it deems it necessary and appropriate, hold the Customer liable for the Product's depreciation.

If the Product is returned in accordance with the law and these Terms and Conditions, the Company will refund all sums paid by the Customer, including delivery charges, within 30 days of receiving notification of withdrawal, unless the Product is returned after this period. In that case, the Company will only issue the refund after receiving and verifying the condition of the returned Product.

This refund will be issued using the same payment method the Customer used to pay for the Order, unless the Customer expressly agrees to another payment method. If payment was made by gift certificate/promotional code, the Customer will be refunded either by receiving new gift certificates/promotional codes for the same amount as the original payment.

Article 8 – GUARANTEES

8.1 Legal Guarantees

The Company remains liable for defects in conformity of the goods in accordance with the provisions of Articles L.217-4 et seq. of the Consumer Code as well as for hidden defects in the thing sold in accordance with Articles 1641 et seq. of the Civil Code.

When acting under the legal guarantee of conformity (as provided for in Articles L.217-4 et seq. of the Consumer Code), the Consumer Client:

The applicant has two years from the date of issue to take action.

May choose between repair or replacement of the Product, subject to the cost conditions stipulated in Article L.217-9 of the Consumer Code

The seller is exempt from providing proof of the existence of the lack of conformity for 24 months following delivery of the goods if the product is new, and for 6 months following delivery if the product is second-hand.

The Customer may also decide to act within the framework of the legal guarantee against hidden defects as defined in Article 1641 of the Civil Code; the Customer may choose between the termination of the sale or a price reduction, in accordance with Article 1644 of the Civil Code.

These legal guarantees apply independently of any contractual guarantee.

Reproduction of applicable texts

Article L.217-4 of the Consumer Code

"The seller must deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was the seller's responsibility under the contract or carried out under the seller's supervision."

Article L.217-5 of the Consumer Code

"The property conforms to the contract:"

1° If it is suitable for the purpose usually expected of similar goods and, where applicable:

- if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;

- if it possesses the qualities that a buyer can legitimately expect, having regard to the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;

2° Or if it possesses the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, which has been brought to the seller's attention and accepted by the latter.

Article L.217-9 of the Consumer Code

"In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods. However, the seller may refuse the buyer's choice if it entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. In that case, the seller is obligated to proceed, unless impossible, according to the option not chosen by the buyer."

Article L.217-12 of the Consumer Code

"The action resulting from a lack of conformity is time-barred two years from the date of delivery of the goods."

Article 1641 of the Civil Code

"The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for its intended use, or which diminish that use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."

Article 1648 of the Civil Code

"The action resulting from latent defects must be brought by the buyer within two years of the discovery of the defect. [...]"

8.2 Manufacturer's Warranty

Some Products for sale on the Site benefit from a contractual warranty granted by the supplier or manufacturer of the Product, to which the Company is not a direct party.

The existence of this type of guarantee is mentioned, where applicable, on the specific Product page.

If the Customer wishes to invoke this guarantee, he should notify the Company by contacting Customer Service and consult the terms and conditions of application of the guarantee himself, which are generally included in the box concerning the Product.

It is noted that the benefit of the Manufacturer's Warranty does not preclude the application of legal provisions concerning the legal guarantee of conformity and the legal guarantee against hidden defects.

Article 9 - PROTECTION OF PERSONAL DATA

Within the framework of the business relationship, the Company, as data controller, collects certain mandatory personal data (including, in particular, name, surname, delivery address, etc., indicated by an asterisk) which are absolutely necessary for processing the Order, managing the business relationship, compiling statistics, and complying with the Company's legal and regulatory obligations. This data is retained for 5 years from the end of the Contract.

Failure by the Customer to provide this information will make it impossible to process their Order.

This data is intended for internal use by the Company but may be transmitted to companies that contribute to the performance of the service, including those that ensure the delivery of the Products or ensure the processing of payments.

Regarding this personal data, the Client has several rights:

Right of access to personal data concerning him/her;

Right to rectification and erasure if personal data is inaccurate, incomplete, ambiguous, outdated or if the collection, use, disclosure and storage of certain data is prohibited;

Right to limit the processing of data, provided that this request is duly justified and does not prevent the Company from complying with its regulatory and legal obligations;

Right to object to the processing of data (particularly in the case of processing for commercial prospecting)

Right to formulate post-mortem directives concerning the retention, erasure and communication of your personal data

Right to withdraw consent to certain processing activities (processing carried out before the withdrawal of consent remains lawful)

Right to lodge a complaint with the CNIL.

To exercise their rights, the Client may submit a request to the Company via:

from a letter addressed to Rior Design, Customer Service, The Lighthouse, George Street Lower, Dun Laoghaire, Dublin, A96R2N2

The request must include the Client's email address, full name, postal address and must be accompanied by a copy of both sides of their identity document.

A response will be sent to him within one month of receipt of the request.

We take your privacy and the information you choose to share as part of our SMS marketing service very seriously. We use this information to send you text notifications (regarding your order, including abandoned cart reminders), text marketing offers, and transactional messages, including requests for feedback from us.
Our website uses cookies to keep track of the items you add to your cart, including when you abandon your order. This information is used to determine when to send cart reminder SMS messages.

Article 10 - INTELLECTUAL PROPERTY RIGHTS

Unless otherwise specifically stated on a Product page, sales of Products on the site do not entail any transfer of intellectual property rights to the Products sold.

Trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the Company or their original owner. No transfer of intellectual property rights is made through these Terms and Conditions.

Article 11 - FORCE MAJEURE

The Company shall not be held liable for any failure to perform its obligations hereunder in the event of a fortuitous event or force majeure that prevents such performance. The Company shall notify the client of the occurrence of such an event as soon as possible.

Article 12 – EXCLUSION OF LIABILITY

Notwithstanding any provision to the contrary herein, the Company shall in no event be liable for any loss or damage due to improper use of the Product(s) by the Customer, including in particular any modification or alteration of the Product(s) not authorized by the Company.

Article 13 – SUSPENSION – ACCOUNT TERMINATION

The Company reserves the right to suspend or terminate the account of any Customer who violates the terms and conditions, or generally applicable legal provisions, without prejudice to any damages that the Company may claim.

Any person whose account has been suspended or closed will not be able to place orders or create a new account on the Site without the prior authorization of the Company.

Article 14 – ARCHIVING – EVIDENCE

Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

For each order, the order summary is sent by email to the customer and archived on the company's website.

Communications between the Company and the Client are archived on computerized records which are kept for 5 years under reasonable security conditions. These records, on which exchanges are recorded on a reliable and durable medium, are considered proof of communications, orders, payments, and transactions between the Client and the Company. They may be produced as evidence of the Contract.

The archiving of communications, orders, order details, and invoices is carried out on a reliable and durable medium in such a way as to constitute a faithful and lasting copy in accordance with the provisions of Article 1360 of the Civil Code. This information may be produced as proof of the contract.

The Client will have access to the archived items upon simple request to info@riordesign.com

Article 15 - INVALIDITY AND MODIFICATION OF THE TERMS AND CONDITIONS

If any provision of these Terms and Conditions is invalid, it will be deemed unwritten, but will not invalidate the remaining contractual provisions.

Any tolerance on the part of the Company in the application of all or part of the commitments made under these Terms and Conditions, whatever its frequency and duration may have been, shall not constitute a modification of the Terms and Conditions, nor generate any right whatsoever for the Client.

Article 16 – APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by Irish law.

In case of any difficulty, Customer Service is available to find an amicable solution.

If you are unable to resolve your issue directly with Customer Service, the European Commission has established a dispute resolution platform to collect consumer complaints following online purchases. This platform then forwards these complaints to a competent national mediator. You can access this platform by following this link: http://ec.europa.eu/consumers/odr/.

Article 17 - CONDITIONS FOR PROMOTIONS AND OFFERS

If you decide to return part of an order purchased with a discount linked to a specific quantity or minimum order amount, the offer will be recalculated if the discount criteria are no longer met.

If part of an order purchased with a discount or offer is returned, the refunded amount will be adjusted based on the minimum order amount required for the offer. Consequently, the discount value will be recalculated.

For promotions with discounts applied from a minimum order amount or a specific quantity of items, the discount on items kept will be cancelled if, due to a return, the discount criteria are no longer met.

For promotions where a discount is granted based on a specific order amount or quantity of items, the order amount or quantity must be reached within a single order. Orders placed separately cannot be combined.

Promotional codes cannot be combined.

Promotional codes only apply to items that are not already on sale.

A free product added to an order above a certain amount must be returned if the return is partial or total, causing the order amount to fall below the threshold defined by the offer, or it can be purchased at the original price.

If an order falls below the free shipping threshold due to a partial return, shipping costs will be charged retroactively and deducted from the refund amount.

Gifts are excluded from our guarantee.