Terms of service

Applicable to purchases made on riordesign.fr
Last updated: April 2025

SELLER IDENTITY

Legal name: A Minimalist Home Ltd | Trading name: Rior Design
Legal form: Private Limited Company (Ltd), Irish law
Company number: 663697 – Companies Registration Office, Ireland
VAT number: IE3669486RH
Registered office: Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland
Contact: info@riordesign.com

⚠️ Important: The registered office address is an administrative address only. It does not accept product returns. For any return request, please contact our customer service at info@riordesign.com before sending anything back. We will provide you with the correct return address.

Article 1 – General provisions and scope

1.1 Purpose

These General Terms and Conditions of Sale (hereinafter "T&Cs") govern the rights and obligations of the parties in the context of the online sale of products offered by A Minimalist Home Ltd, an Irish company registered under number 663697, with its registered office at Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland, trading under the name Rior Design (hereinafter "the Company"), on the website riordesign.fr (hereinafter "the Site").

1.2 Acceptance of the T&Cs

Placing an order on the Site implies the Customer's full and unconditional prior acceptance of these T&Cs. The applicable T&Cs are those in force at the date of payment of the order. The Company reserves the right to amend them at any time; updated T&Cs apply only to orders placed after their publication.

1.3 Who these T&Cs apply to

These T&Cs apply exclusively to purchases made by adult individuals acting as consumers, that is, for purposes that do not fall within the scope of their professional activity. Businesses wishing to place an order are invited to contact the Company directly at info@riordesign.com.

1.4 Applicable law and consumer protection

These T&Cs are governed by Irish law. However, in accordance with Regulation (EC) No 593/2008 (Rome I) and Directive 2011/83/EU on consumer rights, this choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence. Consumers residing in the European Union benefit in particular from the mandatory provisions of applicable EU consumer law and their national implementing legislation.

Article 2 – Formation of the contract

2.1 Order process

The contract is formed through a two-step process in accordance with applicable e-commerce regulations:

Step 1: The Customer selects products, adds them to the cart, and accesses the order summary page showing selected products, prices inclusive of VAT, delivery options and costs, and these T&Cs. The Customer reviews and corrects their cart as needed.
Step 2: By clicking the final confirmation button ("Pay now", "Place order" or similar), the Customer accepts these T&Cs without reservation and commits to payment. The contract is thereby concluded.

2.2 Order confirmation

Following validation and payment, the Customer receives a confirmation email at the address provided, containing:

The order summary (products, prices inclusive of VAT, delivery costs);
The order number;
These T&Cs as a PDF attachment;
The withdrawal form and instructions for exercising the right of withdrawal.

An electronic invoice is also sent to the Customer, which the Customer expressly accepts. It is strongly recommended to retain these documents, which serve as proof of the contract.

2.3 Order refusal

The Company reserves the right to refuse any order on legitimate grounds, including: orders not complying with these T&Cs, suspected fraud, an ongoing dispute relating to a previous order, or quantities inconsistent with normal consumer use.

Article 3 – Products

3.1 Essential characteristics

The essential characteristics of products, their prices inclusive of VAT, and their availability are presented on the product pages of the Site. Photographs and visuals are provided for illustrative purposes only and have no contractual value; slight variations in colour or appearance may occur depending on screen settings and display conditions.

3.2 Availability

Offers are valid while stocks last. Adding a product to the cart does not guarantee its final availability. If a product becomes unavailable after an order has been validated, the Company will notify the Customer by email, cancel the order for the product(s) concerned, and refund in full any amounts paid for those products.

Article 4 – Prices

All prices displayed on the Site are expressed in euros (€), inclusive of all taxes (VAT included) - except if the customer chooses another currency, the price will be displayed in that currency. Delivery costs, where applicable, are shown separately during the checkout process and appear in the order summary before final confirmation.

The Company reserves the right to modify its prices at any time. Products are invoiced at the price in force at the time the order is validated.

Important – Deliveries within the European Union: All products ordered on riordesign.fr are dispatched from our warehouse located in Germany (European Union). No customs duties, import taxes, or additional customs charges are payable by the Customer for any delivery made to a European Union member state. The VAT-inclusive price displayed is the final price paid by the Customer.

Article 5 – Payment

5.1 Payment methods and timing

Full payment of the order is due at the time of validation. The payment methods accepted are indicated on the Site during the checkout process and may include:

Credit or debit card (Visa, Mastercard, American Express, Maestro) via a secure SSL payment platform;
PayPal;
Klarna;
Gift vouchers and promotional codes issued by the Company.

When paying by card, the Customer warrants that they are the cardholder and are authorised to use the card. Card details are transmitted via a secure encryption protocol and are not stored by the Company.

5.2 Payment security

The Company may implement order verification procedures to prevent fraud. In this context, the Customer may be asked to provide identity documents. The order will only be processed once verification is complete.

5.3 Promotional codes and offers

Promotional codes and offers are subject to the following conditions:

Promotional codes apply only to full-price items and cannot be used on already discounted products;
Promotional codes cannot be combined with other codes or offers, unless otherwise explicitly stated;
For promotions linked to a minimum order value or a specific quantity of items, the threshold must be reached within a single order; separate orders cannot be combined.

In the event of a partial return on an order that benefited from a promotion:

If the partial return brings the order value below the threshold required by the promotion, the offer will be recalculated and the discount applied will be reduced or cancelled accordingly. The refund amount will reflect this recalculation.
A free product added to an order upon reaching a certain threshold must be returned if a partial or full return brings the order value below the defined threshold. If the free product is not returned, its regular selling price will be deducted from the refund.
If free delivery was granted based on a minimum order value and that threshold is no longer met following a partial return, delivery costs will be retrospectively charged and deducted from the refund amount.

5.2 Payment via Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made directly to Klarna in each case:

Pay in instalments: Klarna's financing service allows you to pay for your purchase in flexible monthly instalments of at least 1/24 of the total amount (minimum €6.95), or under the terms displayed at checkout. For more information on paying in instalments, including the general terms and the European standard information for consumer credit, please visit Klarna's website.
Pay by invoice: You receive your order first and have a 14-day payment period. The invoicing terms and conditions are available on Klarna's website.

For more information about Klarna and its terms of use, please visit www.klarna.com. Your personal data is handled by Klarna in accordance with applicable data protection regulations and as set out in Klarna's privacy policy.

Data protection notice: If you choose a Klarna payment service, we request your consent to transfer to Klarna the data necessary for processing the payment and for identity and credit checks. Klarna may use credit reference agencies for these checks. You may withdraw your consent at any time directly with Klarna. The processing of this data is based on your consent (Article 6(1)(a) GDPR).

Article 6 – Delivery

6.1 Delivery area and timeframes

The Company delivers to the countries indicated on the Site during the checkout process. All products are dispatched from our warehouse located in Germany. Estimated delivery timeframes are communicated before the order is validated.

The Company makes every effort to meet these indicative timeframes. In the event of a delay not attributable to the Customer, the Customer may, in accordance with applicable EU consumer law, set a reasonable additional deadline for delivery. If delivery does not occur within that additional deadline, the Customer may cancel the order and obtain a full refund of all amounts paid within fourteen (14) days of cancellation.

6.2 Delivery costs

Applicable delivery costs are shown separately during the checkout process and appear in the order summary before final confirmation. Free delivery may be offered above a certain order value, as indicated on the Site.

6.3 Transfer of risk

In accordance with applicable EU consumer law, the risk of accidental loss or deterioration of products passes to the Customer at the moment the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products.

6.4 Receipt and inspection

Upon receipt, the Customer is invited to check the condition and conformity of the products. In the event of apparent damage or missing items, the Customer should:

Record precise written reservations with the carrier at the time of delivery;
Contact customer service at info@riordesign.com as soon as possible, attaching supporting photographs.

The absence of reservations at the time of delivery does not affect the Customer's rights under the applicable statutory guarantees.

Article 7 – Right of withdrawal

7.1 Principle and timeframe

In accordance with Directive 2011/83/EU on consumer rights and applicable national implementing legislation, the Customer has the right to withdraw from the contract within thirty (30) calendar days from the date of receipt of the product(s) (or the last product received in the case of a multiple-item order), without giving any reason and without incurring any penalty. This 30-day period is more favourable than the 14-day legal minimum required by EU law.

If the right of withdrawal is exercised within this period, the Customer will be refunded the price of the product(s) and the outbound delivery costs corresponding to the least expensive standard delivery method offered by the Company. Return delivery costs remain the exclusive responsibility of the Customer.

7.2 Exclusions from the right of withdrawal

In accordance with applicable EU consumer law, the right of withdrawal does not apply to contracts for:

Goods made to the consumer's specifications or clearly personalised;

7.3 How to exercise the right of withdrawal

To exercise the right of withdrawal, the Customer must notify the Company of their decision before the expiry of the 30-day period, by one of the following means:

By email: info@riordesign.com
By post: Rior Design – Customer Service, A Minimalist Home Ltd, Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland
By completing the model withdrawal form set out below.
⚠️ Important: the Company's registered office in Dublin does not accept returns.

The date of dispatch of the notification is taken as the reference date. Following notification, the Customer has thirty (30) days to return the products.

⚠️ Important: the Company's registered office in Dublin does not accept returns. The correct return address will be provided by our customer service team at info@riordesign.com once your withdrawal notification has been received. Please do not send any parcel before receiving this confirmation.

7.4 Condition of returned products

Returned products must not have been used beyond what is necessary to establish their nature, characteristics, and proper functioning — that is, handling comparable to what would reasonably be done in a shop before purchase. In the event of depreciation resulting from handling beyond this scope, the Company reserves the right to deduct the corresponding amount from the refund, in accordance with applicable EU consumer law.

7.5 Refund

The Company will process the refund within fourteen (14) days of receiving the withdrawal notification or the returned products, whichever is the later date. The refund will be made using the same payment method as that used for the original order, unless the Customer expressly agrees otherwise.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To: Rior Design – Customer Service
A Minimalist Home Ltd, Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland
Email: info@riordesign.com

I hereby notify you of my withdrawal from the contract for the sale of the following product:

Product description: ___________________________________________________
Order number: _________________________________________________________
Date of order: _________________________________________________________
Date of receipt: ________________________________________________________
Full name: _____________________________________________________________
Address: ______________________________________________________________
Signature (paper copy only): _____________________________________________
Date: _________________________________________________________________

8.1 Statutory guarantee of conformity

In accordance with applicable EU consumer law (Directive 2019/771 on the sale of goods), the Company is liable for any lack of conformity existing at the time of delivery. The Customer has two (2) years from the date of delivery to act under this guarantee.

In the event of a lack of conformity, the Customer may request repair or replacement of the product, subject to cost conditions provided for under applicable law. The Customer is not required to prove the existence of the defect during the first twelve (12) months following delivery (or twenty-four (24) months where national law so provides).

In accordance with applicable law, the statutory guarantee of conformity does not cover defects or damage arising from the following causes, which fall outside the scope of the guarantee by operation of law:

Normal wear and tear resulting from ordinary use of the product over time;
Damage caused by improper, negligent, or abusive use of the product (including exposure to chemicals, water, cosmetics, or excessive physical force);
Damage resulting from failure to follow the care or maintenance instructions provided with the product;
Modifications, repairs, or alterations carried out by the Customer or any unauthorised third party;
Accidental damage (drops, impacts, scratches) occurring after delivery;
Natural variations in materials of natural origin (pearls, mother-of-pearl, stones, etc.), which are inherent characteristics of the material and do not constitute defects.

These clarifications reflect the legal boundaries of the statutory guarantee and do not in any way restrict the rights afforded to the Customer under applicable mandatory consumer law.

8.2 Statutory guarantee against hidden defects

Where applicable under national law, the Customer may also act under statutory guarantees against hidden defects. The Customer may be entitled to a price reduction or cancellation of the sale where a hidden defect renders the product unfit for its intended purpose. Timeframes and remedies vary by member state in accordance with applicable national law.

8.3 Voluntary commercial warranty – 365 days

In addition to, and without replacing, the statutory guarantees above, Rior Design offers a voluntary commercial warranty of 365 days from the date of purchase on all products sold on the Site. Under this warranty, Rior Design undertakes to repair or replace any product presenting a manufacturing defect.

This commercial warranty does not cover:

Deformation resulting from incorrect use (e.g. bending of a ring);
Damage caused by improper use (scratches, discolouration due to chemicals, water, or cosmetics);
Normal wear and natural ageing of materials;
Lack of maintenance or dirt;
Natural variations in materials of natural origin (pearls, mother-of-pearl, etc.), which do not constitute defects.

The commercial warranty is valid once per item. Products received as gifts (including free promotional products included in an order) are excluded from this commercial warranty. To benefit from the warranty on a purchased product, please contact customer service at info@riordesign.com.

Article 9 – Personal data protection

9.1 Data controller

A Minimalist Home Ltd, Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland – contact: info@riordesign.com. As an Irish-registered company, our lead supervisory authority under the GDPR is the Irish Data Protection Commission (DPC) — www.dataprotection.ie. Consumers residing in other EU member states may also contact their local national data protection authority.

9.2 Data collected and purposes

The Company collects only the personal data strictly necessary for processing orders, managing the customer relationship, sending marketing communications (subject to the Customer's explicit consent), and complying with its legal obligations.

9.3 Legal basis (Article 6 GDPR)

Performance of a contract: order processing, delivery, invoicing;
Legal obligation: retention of accounting and tax records;
Legitimate interest: fraud prevention, service improvement;
Consent: email and SMS marketing — collected via an unchecked opt-in checkbox at checkout.

9.4 Recipients

Data may be shared with service providers involved in order fulfilment (carriers, payment processors, hosting providers) and with competent authorities where legally required. The Company does not sell customer data.

9.5 Retention period

Order-related data is retained for five (5) years from the end of the contractual relationship, in accordance with applicable accounting and tax legal obligations.

9.6 SMS marketing

The Customer only receives SMS marketing communications if they have given their explicit consent via an unchecked opt-in checkbox during checkout or via a dedicated sign-up form. By consenting, the Customer agrees to receive recurring text notifications (order confirmations, abandoned cart reminders, promotional offers, review requests).

This consent may be freely withdrawn at any time by replying STOP to any message received or via the unsubscribe link provided. Message frequency varies. The Company does not charge for this service. The Customer's mobile operator charges may apply. For any questions: info@riordesign.com.

The Company may modify the phone number or short code used to send messages and will notify the Customer accordingly. In the meantime, replies sent to a modified number (including STOP requests) may not be received, without the Company incurring liability to the extent permitted by applicable law.

9.7 Cookies

The Site uses functional cookies necessary for its operation (including cart tracking and abandoned order detection). The full cookie policy is available in our Privacy Policy on the Site.

9.8 Customer rights

In accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679), the Customer has the following rights:

Right of access, rectification, and erasure of their data;
Right to restriction of processing and right to object;
Right to data portability;
Right to withdraw consent at any time, without affecting the lawfulness of prior processing;
Right to lodge a complaint with the Irish Data Protection Commission (DPC) at www.dataprotection.ie, or with the national data protection authority of their country of residence.

To exercise their rights, the Customer should send a request accompanied by a copy of their identity document to: info@riordesign.com or by post to: Rior Design – Customer Service, A Minimalist Home Ltd, Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland. A response will be provided within one (1) month of receipt.

Article 10 – Intellectual property

All elements of the Site (trademarks, domain names, images, photographs, videos, texts, designs, product descriptions and any other content) are the exclusive property of the Company or its partners and are protected by intellectual property law. Any unauthorised reproduction or use is strictly prohibited.

The sale of products on the Site does not transfer any intellectual property rights to the Customer, unless otherwise specifically stated on the product page.

Article 11 – Force majeure

The Company shall not be held liable for failure to perform its obligations in the event of force majeure within the meaning of applicable law (including natural disasters, pandemics, strikes, armed conflicts, governmental decisions, or network failures beyond its control). The Company will notify the Customer as soon as possible and seek an alternative solution.

Article 12 – Liability

The Company shall not be liable for damage resulting exclusively from use of the product in a manner inconsistent with its intended purpose, unauthorised modification of the product by the Customer, or manifest negligence by the Customer in the maintenance or use of the product.

These provisions shall not in any way restrict or exclude the statutory rights available to the consumer under the mandatory provisions applicable in their country of residence, including rights under statutory guarantees of conformity and against hidden defects.

Article 13 – Account suspension and termination

The Company reserves the right to suspend or terminate a Customer's account in the event of a breach of these T&Cs or applicable legal provisions. Any person whose account has been suspended may not create a new account without prior authorisation from the Company.

Article 14 – Archiving and proof

Information recorded by the Company constitutes proof of transactions between the parties, unless proven otherwise. Communications, orders, and invoices are archived for five (5) years on a reliable and durable medium. The Customer may access records relating to them upon request to info@riordesign.com.

Article 15 – Partial invalidity and amendment of T&Cs

If any provision of these T&Cs is declared null or unenforceable, it shall be deemed unwritten without affecting the validity of the remaining provisions. The Company's tolerance of any breach of these T&Cs shall not constitute a waiver of its right to rely on them in the future.

Article 16 – Applicable law and dispute resolution

16.1 Applicable law

These T&Cs are governed by Irish law, subject to the application of the mandatory provisions of EU consumer law and the national law of the Customer's country of habitual residence.

16.2 Customer service – amicable resolution

In the event of a difficulty, the Customer is invited to contact customer service in the first instance: info@riordesign.com, available Monday to Friday, 9am to 6pm. The Company undertakes to handle any complaint promptly and to seek an amicable resolution.

16.3 Alternative dispute resolution

In accordance with EU Directive 2013/11/EU on alternative dispute resolution for consumer disputes, the Customer has the right to use an alternative dispute resolution (ADR) entity free of charge to resolve any dispute that could not be settled directly with our customer service. The details of the competent ADR entity will be communicated to the Customer upon registration with an approved body. In the meantime, the Customer may contact customer service at info@riordesign.com for any attempt at amicable resolution.

16.4 EU Online Dispute Resolution (ODR) platform

In accordance with Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr.

16.5 Jurisdiction

In the absence of an amicable resolution, any dispute shall be submitted to the competent courts. The consumer may always bring proceedings before the courts of their place of domicile.